Find and prepare your pass
- Sign in with the account used for the booking and open My tickets.
- Open the order or event and move between the passes if the booking contains more than one ticket.
- Check the holder details and seat label where applicable. Use the available holder-name controls if a correction is needed.
- Choose Order PDF to download every ticket in that order in one PDF, with a separate page, event banner and entry code for each ticket. Keep it available offline.
- At the correct event entrance, present the ticket’s QR code to the scanning team. Increase screen brightness if it is difficult to read.
Keep the QR code private
A QR code represents an entry credential. Do not post it publicly or send it to people who are not attending on that ticket. A copied code does not create an extra admission; repeated scans can be reported as duplicates.
Email and downloads
Ticket emails include one PDF containing every ticket in the order on separate pages, plus a separate receipt. Check your inbox and spam folder for ticket delivery. The signed-in order page is the place to check the current ticket status even if email is delayed. Ask the organizer to resend tickets if needed.
Downloading a PDF does not override a later cancellation or revocation. Gate staff verify the current ticket status.
A scan is refused
Ask the team to read the result: the ticket may be for another event, already scanned, cancelled, or invalid. Show your order reference and payment confirmation to the organizer if further review is needed. Do not repeatedly scan a refused code at different gates.