Complete payment
- Read the payment method, recipient, currency, amount, reference, and deadline on your order page.
- Make the payment using the organizer’s stated method. Keep the payment reference or receipt.
- If the order offers a payment-reporting action, submit the requested payment details there.
- Return to the order to check its status. The organizer must verify the payment before a pending paid order becomes confirmed.
Understand your order
| Status or message | What to do |
|---|---|
| Awaiting payment | Pay using the current order instructions before its deadline. |
| Awaiting confirmation | The organizer is reviewing the reported payment. Keep your receipt. |
| Confirmed / paid | Open the issued tickets and check the event and attendee details. |
| Expired or rejected | Read the reason. Contact the organizer if money was already sent; do not assume an expired order grants admission. |
| Refund required | The event or booking was cancelled. Follow the refund record and contact the organizer about repayment. |
Who receives the money?
Payments go directly to the organizer using the instructions provided for the booking. VenuDash records the order and its status. The organizer confirms receipt and arranges any money returned.
Never send a second payment only because confirmation is taking time. Ask the organizer to check the original transaction using your booking and payment references.