Request cancellation
- Open the booking and choose Request cancellation when it is available.
- Explain why you are requesting cancellation. The message must be at least 10 characters.
- Send the request to the organizer and check the request status on the booking.
- Read the organizer’s response. If repayment is approved, follow up with the organizer about the original payment method.
What happens to the tickets?
Tickets remain valid while an ordinary cancellation request is being reviewed. Approval cancels all tickets in that booking. A request is not a guarantee of a refund; the organizer’s stated conditions and applicable rights determine eligibility.
For a free booking, approval cancels the booking without any money to return. For a paid booking, an approved request and a completed repayment are separate steps.
When the organizer cancels the event
Sales stop and entry tickets are revoked. Guests receive an email and an in-app notification. Paid bookings require the organizer to arrange repayment. Check the booking for updates and a refund reference.
Need help?
Start with the organizer using the contact details on their public page or your event. Include the booking reference, event name, and payment reference. For a problem using VenuDash, open Support. Never include a ticket QR code or sign-in code in a public message.