Manage orders and attendees

Find a registration

1. Open Orders & attendees and choose the event from the event picker.
2. Search by the guest’s email, payment reference, or order number.
3. Use the status filter to focus on the registrations that need attention.
4. Open or review the matching registration and check its amount, currency, ticket count, and current status.

Review a reported payment

1. Compare the reported payment with the actual transaction received by your organization.
2. Confirm only after checking the amount, currency, recipient, and reference.
3. If the payment does not match, use the available rejection action and provide the requested explanation.
4. Check the updated order status and ticket delivery status.

Resend tickets

Use Resend tickets for an eligible confirmed order when a guest cannot find the email. Check that you have the correct registration first. Resending does not create another booking or increase admission capacity.

Duplicate-looking orders

Compare order references and actual payments before making a decision. Two emails with similar details are not sufficient evidence that two payments were made. Preserve the order history and use the cancellation/refund workflow where appropriate.